All dispute resolution processes and systems rely on high quality training to be effective. Training can be in a variety of formats. Large and small group training can be successful, but often individual conflict coaching produces the most dramatic changes in behavior.


Dispute resolution affects the field of insurance in many ways. There is an opportunity to mediate disputes between insurers and insureds, insurers and their agents, and insurers and other insurers. In addition, mediation could be used in the resolution of claims involving third parties.