workplaceDispute resolution affects workplace issues in many ways. Historically, workplaces were unionized and the process used was collective bargaining. More recently, non-unionized workplaces have established internal dispute resolution systems, some more successfully than others. Courts have challenged many of these systems on a variety of issues, especially those that require arbitration.

Mediation can be used in disputes between employers and employees, employees and employees, and employees and customers. In order to use mediation effectively in these disputes, the stakeholders must receive comprehensive training, in large and small groups. At times, individual conflict coaching can be effective.